Unless otherwise stated in the product description, products purchased directly from Qi Pedals may be returned subject to the following terms and conditions.

• Direct purchases only. Qi Pedals can only accept returns for products purchased directly from Qi Pedals. Products purchased from an authorized Qi Pedals dealer or other retailer must be returned to the original place of purchase and are subject to that dealer’s or retailer’s individual refunds and returns policy. Qi Pedals cannot issue refunds for products purchased through an authorized dealer or other third party.
• Returns must be requested within 14 days of delivery. All return requests for products purchased directly from Qi Pedals must be submitted within 14 days of receiving your order. Return requests submitted after the 14-day return period will not be accepted.
• Clearance and final-sale items are not eligible for return or refund. Products identified as clearance or final sale at the time of purchase are considered final sale.
• Returned items must be in like-new condition and include all original packaging, accessories, documentation, and other contents included with the product. Items showing excessive wear, damage, modification, or missing original contents may be subject to a 25% restocking fee or may be refused for return.
• Customers are responsible for return shipping costs unless the return is the result of an incorrect, defective, or damaged item received directly from Qi Pedals. Original shipping charges are non-refundable unless the return is due to an error on our part.
• Return authorization is required. Please contact Qi Pedals before shipping any product back to us. Returns sent without prior authorization may be delayed or refused.
• Please package returns securely. Qi Pedals is not responsible for products lost or damaged during return shipping. We recommend using a trackable shipping service and retaining your tracking information until your return and refund have been completed.
• Refunds will be issued to the original form of payment after the returned product has been received and inspected. Please allow 3–5 business days after receipt for Qi Pedals to inspect the return and process an approved refund. Your bank, credit card issuer, or other financial institution may require additional time to post the refund to your account.
• Damaged, defective, or incorrect orders should be reported promptly. If an order purchased directly from Qi Pedals arrives damaged, defective, or incorrect, please contact us with your order information and, when applicable, photos of the product and packaging so we can resolve the issue.
• Exchanges are subject to product availability. If you would like to exchange a product purchased directly from Qi Pedals, please contact us before returning it. If a direct exchange is unavailable, you may need to return the original product for a refund and place a new order.

Dealer Purchases: If you purchased your Qi Pedals product from an authorized dealer, please contact that dealer directly regarding returns, refunds, or exchanges. The dealer’s refunds and returns policy will apply to your purchase. This does not affect any separate warranty coverage provided by Qi Pedals.

Qi Pedals reserves the right to inspect returned products and determine whether they meet the conditions of this policy before issuing a refund or exchange.